The banks have had a bad rap since about, er, 2008.
Now, finally, there’s some positive news, with Lloyds TSB becoming the first UK bank to enable Deaf customers to contact them online in their own language – BSL.
Using SignVideo (a supporter of this site), the service enables Deaf customers to have direct access to the Lloyds TSB customer service team via a British Sign Language (BSL) interpreter using their computer and a webcam. This will enable Lloyds TSB Deaf customers to communicate in their first or preferred language of BSL.
Customers can use the service to handle everyday transactions on their Lloyds TSB personal current, savings and credit card accounts.
To access the service, customers simply click on the SignVideo BSL Live link on the LloydsTSB.com contact us page and follow the on-screen instructions.
Once connected, customers talk to the SignVideo interpreter using sign language and the interpreter relays whatever is said to the Lloyds TSB customer service team and vice versa.
Customers can use the service to handle everyday transactions on their Lloyds TSB personal current, savings and credit card accounts. This includes paying bills and transferring money to other UK accounts.
Ed Vaizey, Minister for Culture, Communications and Creative Industries at the Department for Culture, Media and Sport, says:”I’ve been calling for companies to play their part in addressing the needs of their British Sign Language customers, and so I’m delighted that Lloyds TSB has shown leadership on this issue within the banking sector. It’s a great example of industry self-regulation at work, and proof that Video Relay Service schemes can be put in place easily, and at minimal cost.”
Disability Rights UK has worked with Lloyds TSB to ensure service improvements are through real engagement and understanding of disabled people and their needs.
Liz Sayce, the CEO of Disability Rights UK, says: “As well as common adjustments that work for everyone, service providers need to make access provision for specific groups. We are very pleased that Lloyds TSB is leading the way in utilising new technologies to ensure access for Deaf sign language users and hope other banks will follow their lead.”
Joanna Wootten, Director of Information & Advice, Business Disability Forum, says: “Lloyds Banking Group is the first bank in the UK to be widening their access to British Sign Language (BSL) users. As a BSL user myself, I hope that many other businesses will start to follow suit. Whatever your business, ensuring you provide access for deaf people is vital to sustaining your business. Disability-smart businesses work hard to get it right for all their customers.”
SignVideo is available to all Lloyds TSB customers who have access to a PC with a webcam and Microsoft Internet Explorer or Safari.
Lloyds Banking Group will also be rolling the service out to all Halifax and Bank of Scotland customers in February 2013 and are also introducing TexBox, an enhanced form of Textphone that allows deaf or hearing impaired customers to use their own mobile or computer as well as a traditional textphone to contact the bank and converse with customer service staff.
The Limping Chicken is the UK’s independent deaf news and deaf blogs website, laying eggs every weekday morning! Check out our supporters:
Remark! – Deaf media company producing television programmes, video BSL translation, multimedia solutions, training and interpreters
Deaf Umbrella – Sign language communications provider, including BSL interpreters
SignVideo – Provider of online BSL video interpreting services
STAGETEXT – Charity providing theatre captioning – giving you every word of a play
RAD Deaf Law Centre – Providing legal advice for Deaf people – in BSL
Bee Communications – Remote Captioning – providing text-based access wherever you are
The Limping Chicken is the world's most popular Deaf blog, and is edited by Deaf journalist and filmmaker Charlie Swinbourne. Find out how to write for us by clicking here, how to follow us by clicking here, and read our disclaimer here.
The site exists thanks to our supporters. Check them out below:
- Signature: Leading awarding body for BSL qualifications
- Ai-Media: Remote captioning. Find out about 6 awesome accessibility apps!
- Bellman & Symfon: home alerting solutions
- Deaf Umbrella: sign language interpreting and communications support
- Eyewitness Media: TV and film from a Deaf perspective
- Appa: Communication services for Deaf, Deafblind and hard of hearing people
- SignLive: Online video interpreting for Deaf people
- SignVideo: Instant BSL video interpreting online
- 121 Captions: captioning and speech-to-text services
- The National Theatre: Captioned and BSL accessible theatre in London
- Doncaster School for the Deaf: education for Deaf children
- Signworld: Learn BSL online!
- Action Deafness Communications: sign language and Red Dot online video interpreting
- BSLcourses.co.uk: Provider of online BSL courses
- Association of Notetaking Professionals: The professional body representing Electronic and Manual Notetakers
- Sign Solutions: communication support, training and translation
- InterpretersLive: On demand BSL video interpretation
- Hamilton Lodge School in Brighton: education for Deaf children
- Lipspeaker UK: specialist lipspeaking support
- Ozen: Australian hearing aid specialists
- Elmfield School, Bristol: Inclusive education for Deaf pupils
- deafPLUS: BSL advice helpline
- Exeter Deaf Academy: education for Deaf children
- Royal Shakespeare Company: Captioned and BSL interpreted performances (see dates here)
- Royal School for the Deaf, Derby: Residential education for deaf children
- RAD Tax Advice: Tax and Tax Credit info for Deaf people
- Performance Interpreting: BSL interpreting at concerts
- National Deaf Children's Society: The leading charity for deaf children
- Signed Culture: Advocating for BSL access to arts and culture
- SignHealth: healthcare charity for Deaf people
- CJ Interpreting: communication support in BSL
- British Society for Mental Health and Deafness: Promoting positive mental health for deaf people