A few friends and I recently met up for dinner one night, to catch up and have a few drinks and a yummy meal. We found a bar, and next to it, a Thai restaurant, which was advertising a special offer outside: 50% off your main meal.
My friend, W, decided to go check out this offer, as it seemed too good to be true for a Friday night.
The waiter came back eventually, said that it was available, but that my friend had to buy a card, topped up with £30, to take advantage of this offer. He then booked a table for six of us.
We turned up at the restaurant, had lots of food (probably more than we needed, due to taking advantage of the offer!) and really enjoyed it.
Eventually, we asked for the bill, and this is where the evening turned sour….
The bill didn’t have 50% off, only 10% off. We questioned this, and were told that the offer wasn’t applicable!
W insisted that the lady had said he needed to get the card in order to get the offer. He asked to speak to this lady, and she insisted that she never said that, that we could only get 10% off.
The manager came along, and was extremely rude. He ended up shouting at us, accusing us of trying to get away without paying for the meal!
Sounds like it could happen to anyone right? But, here’s the twist in the tale:
W and the other guys with us were all deaf, and also sign. The waitresses and manager knew this as they had seen that I was trying to help my friends understand what was going on.
I couldn’t help but wonder if they were trying to take advantage of the fact that W was deaf, and signed, to not let us have the 50% offer.
There was nothing displayed in the restaurant about the 50% offer not being applicable, and it was still being advertised after we left.
Unfortunately, W had enquired about the offer on his own, so whether there was miscommunication, or they took advantage of the situation, who knows?
I just couldn’t help feeling that it was a really bad situation that was made worse by our deafness, as the waitresses and managers didn’t understand W and others, and even though I explained and told them that we needed to lip read, they went and got a pen and paper to communicate.
Our chances of getting the deal we were supposed to get definitely reduced because of our deafness. And we’re still annoyed about it.
Tara Sethi is an Environmental Consultant working in the City of London, living in the Surrey countryside. She loves travelling, socialising and is passionate about charity work, having helped deaf charities for over 15 years. She is a profoundly deaf CI user.
The Limping Chicken is supported by a range of charities and organisations linked to deafness, all of whom offer services that enhance deaf lives. Click on the images on the right-hand side of this site or go to our Supporter’s page to find out all about them!
The Limping Chicken is the UK’s deaf blogs and news website, and is the world’s most popular deaf blog. It is edited by Deaf journalist and filmmaker Charlie Swinbourne.
- Phonak: innovative technology and products in hearing acoustics
- Ai-Live: Check out 15 Heartwarming Whispers about Deafness
- Bellman & Symfon: home alerting solutions
- Deaf Umbrella: sign language interpreting and communications support
- Clarion: BSL/English interpreting and employment services
- Appa: Communication services for Deaf, Deafblind and hard of hearing people
- SignVideo: Instant BSL video interpreting online
- 121 Captions: captioning and speech-to-text services
- Hearing Direct: Online hearing aids
- Doncaster School for the Deaf: education for Deaf children
- Signworld: online BSL learning and teaching materials
- DCAL: Find out how to study at the Deafness Cognition and Language Research Centre, London
- Signed Culture: Advocating for BSL access to arts and culture
- Sarah Gatford: BSL interpreting, training and consultancy
- SignHealth: healthcare charity for Deaf people
- CJ Interpreting: communication support in BSL
- Sign Solutions:, language and learning
- Sign Lingual: BSL interpreting and communication services
- Action Deafness Communications: sign language and Red Dot online video interpreting
- SDHH: Project Development and Consultancy
- Mykasoft: Deaf-run Web Design Studio
- BSLcourses.co.uk: Provider of online BSL courses
- British Society for Mental Health and Deafness: Promoting positive mental health for deaf people
- deafPLUS: Money advice line in BSL
- Hamilton Lodge School in Brighton: education for Deaf children
- Lipspeaker UK: specialist lipspeaking support
- Ozen: Australian hearing aid specialists
- Elmfield School, Bristol: Inclusive education for Deaf pupils
- Krazy Kat: visual theatre with BSL
- Exeter Deaf Academy: education for Deaf children