The Telegraph have reported that Sky TV will allow deaf customers to cancel their subscriptions by email, unlike hearing customers who will be forced to ring in but written letters will not be allowed due to ‘security reasons’.
Sky has come under pressure from the Telegraph in recent months as customers complained about the difficulties in trying to cancel its services.
In order to simplify is cancellation process, Sky had announced that all of their 11 million customers had to now call in cancel but that created new problems for customers who don’t use the telephone.
Sky have relented and will now allow email cancellation from deaf customers registered as ‘accessibility customers’. You can register as an accessibility customer here.
In other news, you can now also contact Sky using BSL, via our supporter SignVideo. For more information, go to this link: https://accessibility.sky.com/contact-us/contact-sky-using-british-sign-language
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Mel
July 4, 2014
Have had problems with contacting Virgin Media as the only way to contact is by phone. No emails or texts allowed so well done Sky!
lucasnadien
July 8, 2014
I have tried to contact Sky by email and this ‘accessibility programme’ it has been a headache, I still have no contact with them. I would like to hear from someone who has had contact this way with Sky.