Deaf News: Mobile network Three offers customers signed calls to customer services thanks to Sign Solutions

Mobile phone network Three has teamed up with sign language interpreting agency, Sign Solutions (a supporter of this site) to improve access for their Deaf customers.

The introduction of Sign Solutions’ InterpretersLive! video relay service, now allows Deaf customers to communicate with Three’s customer service team using British Sign Language (BSL).

By following a link on the Three website, Deaf customers can connect to an online, fully qualified sign language interpreter, who relays the conversation between them and Three in real time.

Interpreters are available from Monday to Friday from 9am to 5pm. Outside of these times a video message call back option is available.

Sean Nicholson, CEO at Sign Solutions, comments: “Helping Deaf people to lead an independent life is extremely important. Video relay has revolutionised the way in which Deaf people can contact organisations, as it now means, they are able to connect to a fully qualified sign language interpreter on demand from a laptop or mobile device. It’s great to see companies such as Three recognising the need to provide support and access to Deaf customers. Deaf people are big users of data communications, so being able to get the best deal on their mobile phones is very important.”

Steven Cocker, Head of Executive Office Operations at Three said: “We want all of our customers to be able to contact us in the way that suits them best. Our video service is simple to use and gives instant access to an interpreter, so we hope it will make it easier for Deaf people to get in touch about any of the services we offer.

You can find the link here: http://www.three.co.uk/Privacy_Cookies/Accessibility?intid=topnav