Deaf News: Allianz launches SignVideo BSL Video Relay Service

Posted on November 7, 2015

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 Allianz has become the first insurer in the UK to launch a Video Relay Service for deaf people using British Sign Language (BSL).Click play below to see this news in BSL:

The secure video interpreting service, SignVideo, launches in Allianz contact centres in November. The service enables deaf BSL customers to place videocalls to Allianz via a free link on its website or through the free SignVideomobile App. The video call instantly connects to a BSL interpreter, who then phones the Allianz contact centre to relay the conversation in real time.

The technology will initially be available to Allianz Insurance direct home and motor customers, in addition to pet and Home & Legacy customers, for both policy queries and claims. The service is also available for prospective customers who may wish to speak to an advisor about buying policy.

The Signvideo service is available Monday to Friday from 8am – 6pm.

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Posted in: deaf news