Deaf News: Deaf man allegedly told ‘deaf people shouldn’t order drinks’ in Costa Coffee

Posted on January 22, 2016

It’s been reported that a deaf man was allegedly told “deaf people shouldn’t order drinks” in a branch of Costa Coffee in West London.

Extract from Get West London website:

A deaf and partially blind man was left humiliated after a Costa coffee staff member allegedly said “if he’s deaf, he shouldn’t be ordering drinks”.

Mr Sandeep Bhinder, from Uxbridge , visited the High Street branch in his hometown in December 2015 where he ordered drinks by writing them down on a piece of paper.

However, after being mistakenly charged for six drinks, rather than three, sister Simran asked staff members for a refund.

What happened next, she said, was something she had “never experienced”.

Ms Bhinder said: “When I asked if we were allowed a refund, the man refused – and there was no manager in on the day.

“He then said ‘I asked him, but he’s deaf and can’t even speak’.

“He was very confrontational and intimidating and when I asked if there was a complaints procedure, he acted as if I was invisible.”

Read the full story here:

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Posted in: deaf news