It’s been reported that a deaf man was allegedly told “deaf people shouldn’t order drinks” in a branch of Costa Coffee in West London.
Extract from Get West London website:
A deaf and partially blind man was left humiliated after a Costa coffee staff member allegedly said “if he’s deaf, he shouldn’t be ordering drinks”.
Mr Sandeep Bhinder, from Uxbridge , visited the High Street branch in his hometown in December 2015 where he ordered drinks by writing them down on a piece of paper.
However, after being mistakenly charged for six drinks, rather than three, sister Simran asked staff members for a refund.
What happened next, she said, was something she had “never experienced”.
Ms Bhinder said: “When I asked if we were allowed a refund, the man refused – and there was no manager in on the day.
“He then said ‘I asked him, but he’s deaf and can’t even speak’.
“He was very confrontational and intimidating and when I asked if there was a complaints procedure, he acted as if I was invisible.”
Read the full story here: http://www.getwestlondon.co.uk/news/west-london-news/uxbridge-family-humiliated-after-man-10765139
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