Devon County Council has introduced a new way for users of British Sign Language (BSL) to contact them via a Video Relay Service (VRS). The service, called ‘InterpretersLive!’, is provided by Sign Solutions (who are a supporter of this site).
BSL users can contact the council via the interpreter through a video link. The interpreter relays their conversation with the appropriate person at the Council, by telephone and then signs back the response.
The VRS service is available from 8am to midnight, 7 days a week, although the Council’s responses are dependent upon the normal opening hours for a service (which may vary) and to its Customer Services Centre which is open Monday to Friday 8am – 8pm and Saturdays 9am – 1pm.
Kristy Cooper from Living Options Devon Deaf Project said: “There are about 1,500 people in Devon who are Deaf. This service will make it easier for Sign Language users to access the Council either for information or to access local services.”
Councillor Barry Parsons, the Council’s Cabinet Member with responsibility for Organisational Development and Digital Transformation, said: “it’s vital that every person in our community has the same opportunities to access the services we provide. This new service will help the many BSL users in Devon to do just that and we’re delighted to be making it available.”
For more information, visit https://new.devon.gov.uk/help/contact-us/british-sign-language/
Sign Solutions are also providing the County Council’s face-to-face interpreting for British Sign Language, alongside access to a new video remote Sign Language interpreter, after they were awarded the contract in August.
The Limping Chicken is the world's most popular Deaf blog, and is edited by Deaf journalist and filmmaker Charlie Swinbourne. Find out how to write for us by clicking here, how to follow us by clicking here, and read our disclaimer here.
The site exists thanks to our supporters. Check them out below:
- Eyewitness Media: TV and film from a Deaf perspective
- Ai-Media: Remote captioning. Find out about the Deaf fashion bloggers taking on the world!
- Bellman & Symfon: home alerting solutions
- Deaf Umbrella: sign language interpreting and communications support
- Appa: Communication services for Deaf, Deafblind and hard of hearing people
- SignLive: Online video interpreting for Deaf people
- SignVideo: Instant BSL video interpreting online
- 121 Captions: captioning and speech-to-text services
- Signature: Leading awarding body for BSL qualifications
- The National Theatre: Captioned and BSL accessible theatre in London
- Doncaster School for the Deaf: education for Deaf children
- Signworld: Learn BSL online!
- Action Deafness Communications: sign language and Red Dot online video interpreting
- BSLcourses.co.uk: Provider of online BSL courses
- Association of Notetaking Professionals: The professional body representing Electronic and Manual Notetakers
- Sign Solutions: communication support, training and translation
- InterpretersLive: On demand BSL video interpretation
- Cast Theatre, Doncaster: The UK's the UK’s first fully BSL integrated pantomime
- Hamilton Lodge School in Brighton: education for Deaf children
- Lipspeaker UK: specialist lipspeaking support
- Ozen: Australian hearing aid specialists
- Elmfield School, Bristol: Inclusive education for Deaf pupils
- deafPLUS: BSL advice helpline
- Exeter Deaf Academy: education for Deaf children
- Royal Shakespeare Company: Captioned and BSL interpreted performances (see dates here)
- Royal School for the Deaf, Derby: Residential education for deaf children
- RAD Tax Advice: Tax and Tax Credit info for Deaf people
- Deaf Independent: Deaf care and support services
- Performance Interpreting: BSL interpreting at concerts
- National Deaf Children's Society: The leading charity for deaf children
- Signed Culture: Advocating for BSL access to arts and culture
- SignHealth: healthcare charity for Deaf people
- CJ Interpreting: communication support in BSL
- British Society for Mental Health and Deafness: Promoting positive mental health for deaf people