Nine out of ten people say they have no complaints about their bank, insurer or finance firm. In fact, most financial transactions take place without any problems. But sometimes things do go wrong. And when they do it is up to the business to try and sort it out.
For the Deaf community this can be problematic. They are often trying to deal with bureaucracy in their second language. British Sign Language is the first language of around 130,000 Deaf people, with one in 6 people experiencing some hearing loss. Signed languages are visual languages with their own syntax and grammar.
The majority of businesses and their websites are not accessible in sign language and they are unlikely to help arrange and pay for a sign language interpreter to deal with a complaint.
The interpreter will then connect to the free call centre. The Financial Ombudsman has the authority from Parliament to sort out individual complaints, and they will give advice or make decisions based on the facts they see.
The access provided by the Financial Ombudsman does not stop there. They will translate any correspondence into sign language on DVD and /or email link and discuss the matter with Deaf people using an interpreter.
If you want to speak to the Financial Ombudsman to make a complaint or for advice in sign language connect using this link: http://www.financial-ombudsman.org.uk/help/sign-language.html
The Limping Chicken is the world's most popular Deaf blog, and is edited by Deaf journalist and filmmaker Charlie Swinbourne.
The site exists thanks to our supporters. Check them out below:
- Signature: Leading awarding body for BSL qualifications
- Ai-Media: Remote captioning. Find out the benefits of live captioning at university!
- Bellman & Symfon: home alerting solutions
- Deaf Umbrella: sign language interpreting and communications support
- BSL Zone: TV programmes in BSL for the Deaf community
- Stellar Communications: Speech-to-Text services
- Appa: Communication services for Deaf, Deafblind and hard of hearing people
- SignLive: Online video interpreting for Deaf people
- SignVideo: Instant BSL video interpreting online
- 121 Captions: captioning and speech-to-text services
- Eyewitness Media: TV and film from a Deaf perspective
- The National Theatre: Captioned and BSL accessible theatre in London
- Doncaster School for the Deaf: education for Deaf children
- Signworld: Learn BSL online!
- Helen Foulkes Translations: BSL translations
- RAD Tax Advice: Tax and Tax Credit info for Deaf people
- Performance Interpreting: BSL interpreting at concerts
- National Deaf Children's Society: The leading charity for deaf children
- Signed Culture: Advocating for BSL access to arts and culture
- SignHealth: healthcare charity for Deaf people
- CJ Interpreting: communication support in BSL
- British Society for Mental Health and Deafness: Promoting positive mental health for deaf people
- Action Deafness Communications: sign language and Red Dot online video interpreting
- BSLcourses.co.uk: Provider of online BSL courses
- Association of Notetaking Professionals: The professional body representing Electronic and Manual Notetakers
- Sign Solutions: communication support, training and translation
- InterpretersLive: On demand BSL video interpretation
- Hamilton Lodge School in Brighton: education for Deaf children
- Lipspeaker UK: specialist lipspeaking support
- Hearing Choices: Australian hearing aid specialists
- Elmfield School, Bristol: Inclusive education for Deaf pupils
- deafPLUS: BSL advice helpline
- Exeter Deaf Academy: education for Deaf children
- Royal Shakespeare Company: Captioned and BSL interpreted performances (see dates here)
- Royal School for the Deaf, Derby: Residential education for deaf children