After a flood of complaints from angry deaf users of iPlayer, the BBC say they have sussed out what was causing the intermittent and jumpy subtitles that rendered many programmes completely unwatchable.
Correspondents with the Chicken have reported that the BBC emailed them letting them know that a bug had been found with the site which caused the problem and a fix was due to be uploaded in the week. BBC staff also sent quick-fire to responses on twitter pointing to a webpage which said the same.
— BBC iPlayer (@BBCiPlayer) October 15, 2013
At the time of writing, there had been no improvement and some of the programmes that were affected, like a Very British Murder, are no longer available on iPlayer as they were broadcast more than 7-days ago. Does that then mean that the deaf viewers of those programmes will miss out even though the problem is fixed? Lets hope not.
By Andy Palmer, Deputy Editor (@LC_AndyP)
The Limping Chicken’s supporters provide: sign language interpreting and communications support (Deaf Umbrella), captioning and speech-to-text services (121 Captions), online BSL learning and teaching materials (Signworld), theatre captioning (STAGETEXT), Remote Captioning (Bee Communications), visual theatre with BSL (Krazy Kat) , healthcare support for Deaf people (SignHealth), theatre from a Deaf perspective (Deafinitely Theatre ), specialist lipspeaking support (Lipspeaker UK), Deaf television programmes online (SDHH), language and learning (Sign Solutions), BSL interpreting and communication services (Lexicon Signstream), sign language and Red Dot online video interpreting (Action Deafness Communications) education for Deaf children (Hamilton Lodge School in Brighton), and legal advice for Deaf people (RAD Deaf Law Centre).
The Limping Chicken is the world's most popular Deaf blog, and is edited by Deaf journalist and filmmaker Charlie Swinbourne. Find out how to write for us by clicking here, how to follow us by clicking here, and read our disclaimer here.
The site exists thanks to our supporters. Check them out below:
- Signature: Leading awarding body for BSL qualifications
- Ai-Media: Remote captioning. Find out about 6 awesome accessibility apps!
- Bellman & Symfon: home alerting solutions
- Deaf Umbrella: sign language interpreting and communications support
- Eyewitness Media: TV and film from a Deaf perspective
- Appa: Communication services for Deaf, Deafblind and hard of hearing people
- SignLive: Online video interpreting for Deaf people
- SignVideo: Instant BSL video interpreting online
- 121 Captions: captioning and speech-to-text services
- The National Theatre: Captioned and BSL accessible theatre in London
- Doncaster School for the Deaf: education for Deaf children
- Signworld: Learn BSL online!
- Action Deafness Communications: sign language and Red Dot online video interpreting
- BSLcourses.co.uk: Provider of online BSL courses
- Association of Notetaking Professionals: The professional body representing Electronic and Manual Notetakers
- Sign Solutions: communication support, training and translation
- InterpretersLive: On demand BSL video interpretation
- Hamilton Lodge School in Brighton: education for Deaf children
- Lipspeaker UK: specialist lipspeaking support
- Ozen: Australian hearing aid specialists
- Elmfield School, Bristol: Inclusive education for Deaf pupils
- deafPLUS: BSL advice helpline
- Exeter Deaf Academy: education for Deaf children
- Royal Shakespeare Company: Captioned and BSL interpreted performances (see dates here)
- Royal School for the Deaf, Derby: Residential education for deaf children
- RAD Tax Advice: Tax and Tax Credit info for Deaf people
- Performance Interpreting: BSL interpreting at concerts
- National Deaf Children's Society: The leading charity for deaf children
- Signed Culture: Advocating for BSL access to arts and culture
- SignHealth: healthcare charity for Deaf people
- CJ Interpreting: communication support in BSL
- British Society for Mental Health and Deafness: Promoting positive mental health for deaf people