Deaf News: EE teams up with Sign Solutions to give access to Deaf customers in BSL!

Posted on December 10, 2014

The UK’s largest mobile operator and internet service provider, EE, has teamed up with one of our supporters, the sign language interpreting agency, Sign Solutions, to improve access and user experience for its Deaf customers.

The Sign Solutions InterpretersLive! service will mean that Deaf customers can now communicate more easily with EE when making calls to the company’s customer service department.

Sign Solution Interpreters Logo

The service works by connecting an EE customer to a Sign Solutions interpreter via a video link on the EE website. The interpreter then relays the conversation between EE and the customer using British Sign Language.

Angela Lester, compliance manager at EE, comments: “At EE, we have a commitment to widen the accessibility of our services and this latest move to partner with Sign Solutions plays a significant role in our ongoing pledge.

“There is absolutely no reason why Deaf customers should be treated any differently to non-Deaf customers and we’re pleased to be one of the first major companies within the telecoms sector to be making our services more accessible.”

Sean Nicholson, CEO at Sign Solutions, says: “A growing number of companies are recognising the benefits of improving their accessibility, particularly amongst their Deaf customers.

“Testament to this is the fact that EE and other high-profile brands within the telecoms sector are signing up to our services.”

EE is the second telecoms provider to have signed up with Sign Solutions, who also recently welcomed Virgin Media on board.

The first digital communications company in Britain to offer superfast 4G mobile services alongside fibre broadband, EE serves over 27 million British customers across the EE, Orange and T-Mobile brands.


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