Mobile phone network Three has teamed up with sign language interpreting agency, Sign Solutions (a supporter of this site) to improve access for their Deaf customers.
The introduction of Sign Solutions’ InterpretersLive! video relay service, now allows Deaf customers to communicate with Three’s customer service team using British Sign Language (BSL).
By following a link on the Three website, Deaf customers can connect to an online, fully qualified sign language interpreter, who relays the conversation between them and Three in real time.
Interpreters are available from Monday to Friday from 9am to 5pm. Outside of these times a video message call back option is available.
Sean Nicholson, CEO at Sign Solutions, comments: “Helping Deaf people to lead an independent life is extremely important. Video relay has revolutionised the way in which Deaf people can contact organisations, as it now means, they are able to connect to a fully qualified sign language interpreter on demand from a laptop or mobile device. It’s great to see companies such as Three recognising the need to provide support and access to Deaf customers. Deaf people are big users of data communications, so being able to get the best deal on their mobile phones is very important.”
Steven Cocker, Head of Executive Office Operations at Three said: “We want all of our customers to be able to contact us in the way that suits them best. Our video service is simple to use and gives instant access to an interpreter, so we hope it will make it easier for Deaf people to get in touch about any of the services we offer.
You can find the link here: http://www.three.co.uk/Privacy_Cookies/Accessibility?intid=topnav
The Limping Chicken is the world's most popular Deaf blog, and is edited by Deaf journalist and filmmaker Charlie Swinbourne. Find out how to write for us by clicking here, how to follow us by clicking here, and read our disclaimer here.
The site exists thanks to our supporters. Check them out below:
- Ai-Media: Remote captioning. Find out about the Deaf fashion bloggers taking on the world!
- Bellman & Symfon: home alerting solutions
- Deaf Umbrella: sign language interpreting and communications support
- Appa: Communication services for Deaf, Deafblind and hard of hearing people
- SignLive: Online video interpreting for Deaf people
- SignVideo: Instant BSL video interpreting online
- 121 Captions: captioning and speech-to-text services
- Signature: Leading awarding body for BSL qualifications
- The National Theatre: Captioned and BSL accessible theatre in London
- Doncaster School for the Deaf: education for Deaf children
- Signworld: Learn BSL online!
- Association of Notetaking Professionals: The professional body representing Electronic and Manual Notetakers
- Sign Solutions: communication support, training and translation
- InterpretersLive: On demand BSL video interpretation
- Cast Theatre, Doncaster: The UK's the UK’s first fully BSL integrated pantomime
- Hamilton Lodge School in Brighton: education for Deaf children
- Lipspeaker UK: specialist lipspeaking support
- Ozen: Australian hearing aid specialists
- Elmfield School, Bristol: Inclusive education for Deaf pupils
- deafPLUS: BSL advice helpline
- Exeter Deaf Academy: education for Deaf children
- Royal Shakespeare Company: Captioned and BSL interpreted performances (see dates here)
- Royal School for the Deaf, Derby: Residential education for deaf children
- RAD Tax Advice: Tax and Tax Credit info for Deaf people
- Deaf Independent: Deaf care and support services
- Performance Interpreting: BSL interpreting at concerts
- National Deaf Children's Society: The leading charity for deaf children
- cSeeker: Deaf-led educational communication support service
- Signed Culture: Advocating for BSL access to arts and culture
- SignHealth: healthcare charity for Deaf people
- CJ Interpreting: communication support in BSL
- Action Deafness Communications: sign language and Red Dot online video interpreting
- BSLcourses.co.uk: Provider of online BSL courses
- British Society for Mental Health and Deafness: Promoting positive mental health for deaf people