I caught a bus into town the other evening to go to a meeting of my writers’ group. (This is not an interesting fact in itself. I know. Bear with me.)
It’s true that I could, and should, have set off a tad earlier. (Hey, I was running on Deaf Time, OK?) It’s also correct that I was unlucky in missing one service by nanoseconds. It took a while for the next one to trundle into view, after yet more precious minutes had ticked away.
The thing was, I wasn’t just attending the writers’ gig – I was, on this occasion, running the thing. As one who is barely capable of running the proverbial bath, never mind an actual meeting, my stress levels were steadily rising.
What’s more, it was a different bus service to those I normally use, so I wasn’t entirely sure where it stopped in town, or where would be the best place to jump off. So, what do you do? You ask the driver, of course. Except that, inevitably, I couldn’t hear his mumbled response.
So, what do you do? You ask him to repeat it, of course. Inevitably, the words were lost, again, and I had to ask him a third time – of all the nerve! At this, the driver clearly lost it, tutting and rolling his eyes dramatically.
By that point, I’d rather lost it as well. I found myself, somewhat to my shame, yelling at this guy and telling him I was deaf. (Deaf, you hear me, DEAF!) And I was doing this even though I don’t really consider myself to be deaf as such, and certainly not profoundly so. In the modish parlance, I ‘identify’ as severely hard of hearing.
Regrettably, the driver, clearly not having the best of evenings himself, decided he also quite fancied a right old dingdong, so we stood there (or he sat, strictly speaking, in his little cabin) shouting at each other while the mostly Nepali passengers had expertly mastered the great British art of staring out of the window as though the unpleasant scenario wasn’t unfolding a few feet away from them.
I stormed off, furious at my treatment, although I ended up not being too late after all. Nonetheless, it was an unsettling experience, and one that could have been entirely avoided with a clear repetition of the information I needed in the first place. To be fair, I could have been calmer, too.
Having posted the obligatory Facebook huffing and puffing post, I explained all this in an email to the bus company. They took around three days to respond, and, even then, they just said something about needing to talk to the driver. I won’t hold my breath for them to get back to me.
And the sorry little tale is a reminder, as if it were needed, that deaf awareness training simply isn’t routinely incorporated into organisations’ professional development.
The incident was one more of those little daily things that crop up, that clearly aren’t Trump-Brexit-Syria, but, still, they wear you down. And I couldn’t help wondering whether I’d have been treated with the respect I deserved on that bus had I been carrying a white stick.
It wasn’t an isolated incident. The cold caller who puts the phone down the second you say you’re hard of hearing. The woman at the gym who won’t change bikes so you can be near the spinning class instructor. The one who says ‘Are you all right?’ in patronising tones just because you are twiddling with your hearing aid. (She wouldn’t do that if it was your spectacles you were fiddling with.) The people who laugh nervously when you explain you can’t hear, or the shop assistant who says ‘Not a problem’ when you say you need something repeated. Er, any reason why my deafness should be a problem? It’s not for me most of the time, I’m terribly sorry, is it one for you?
Sometimes, it can feel as though, cumulatively, these constant minor ignorances add up to quite a lot. And as though I need to be better equipped at dealing with them.
The Limping Chicken is the UK’s deaf blogs and news website, and is the world’s most popular deaf blog. It is edited by Deaf journalist and filmmaker Charlie Swinbourne.
Please note that the views of the writers are their own, and not necessarily the views of the Editor or site as a whole. Read our disclaimer here.
- Ai-Media: Remote captioning. How to make Live Automated Captions with Apple’s Latest 'Clips' App
- Bellman & Symfon: home alerting solutions
- Deaf Umbrella: sign language interpreting and communications support
- Appa: Communication services for Deaf, Deafblind and hard of hearing people
- SignLive: Online video interpreting for Deaf people
- SignVideo: Instant BSL video interpreting online
- 121 Captions: captioning and speech-to-text services
- Hearing Direct: Online hearing aids
- Signature: Leading awarding body for BSL qualifications
- Signworld: Learn BSL online!
- Cast Theatre, Doncaster: The UK's the UK’s first fully BSL integrated pantomime
- The National Theatre: Captioned and BSL accessible theatre in London
- Doncaster School for the Deaf: education for Deaf children
- Hamilton Lodge School in Brighton: education for Deaf children
- Lipspeaker UK: specialist lipspeaking support
- Ozen: Australian hearing aid specialists
- Elmfield School, Bristol: Inclusive education for Deaf pupils
- deafPLUS: BSL advice helpline
- Exeter Deaf Academy: education for Deaf children
- Royal Shakespeare Company: Captioned and BSL interpreted performances (see dates here)
- Royal School for the Deaf, Derby: Residential education for deaf children
- RAD Tax Advice: Tax and Tax Credit info for Deaf people
- Deaf Independent: Deaf care and support services
- Performance Interpreting: BSL interpreting at concerts
- National Deaf Children's Society: The leading charity for deaf children
- cSeeker: Deaf-led educational communication support service
- Signed Culture: Advocating for BSL access to arts and culture
- SignHealth: healthcare charity for Deaf people
- CJ Interpreting: communication support in BSL
- Sign Solutions:, language and learning
- Action Deafness Communications: sign language and Red Dot online video interpreting
- BSLcourses.co.uk: Provider of online BSL courses
- British Society for Mental Health and Deafness: Promoting positive mental health for deaf people