Hello! I’m Tony Barlow, an employment consultant with 10 years experience of working in employment for deaf people.
My goal in writing for Limping Chicken is to cover issues relating to employment, jobs, careers, work experience and UNEMPLOYMENT.
Ugh – that word which has cast dark gloomy clouds across this proud but fragile country.
Even if you are currently working, there is a good chance you know someone who is recently unemployed, or has a job which is under threat. Or is sending endless job applications and not getting a bite.
It is hard to avoid that widespread feeling of job insecurity while the economy struggles.
Employers are pruning their staff and surviving staff are being forced to do more work for same money. The fortunate ones with job security are usually your funeral director or a bailiff…..or even that reviled figure of an investment banker.
It’s not easy to feel confident about our future when the news is reeling off reports of rising unemployment levels, benefits being cut back and 300+ applicants chasing after an unskilled job. Furthermore, with 2.7 million looking for work, the competition is intense for an average deaf and/or disabled jobseeker.
If you are currently unemployed, I wouldn’t be surprised if you’re feeling quite desperate and are worried about finding meaningful employment these days.
How do I know? Because I am one of them. Hopefully not for long – I am working on setting up a new business relating to employment.
Looking for a job when you are deaf, is in my view, made harder when JobCentres are lacking in Deaf awareness and are poorly equipped to support deaf jobseekers.
They often do not provide equipment or telephone support when you have identified a job worth applying for. In my experience, DWP Call Centre staffs can also be unhelpful when you make a relayed call about a job advert or benefit enquiry.
Disability Employment Advisors are often over stretched and their knowledge of supporting deaf people can be limited.
It wasn’t long ago, when applying for a job was more simple and straightforward, involving sending a CV with a covering letter, or a paper application.
It’s harder for deaf people to navigate their way through a quagmire of psychometric assessments, telephone interviews, time-limited online questionnaires and applications, group interviews and presentations. These need bags of confidence and can be made tougher if English language skills are not one of your strong points.
After 6 months on the dole, a deaf jobseeker can find themselves placed on a Work Programme or Work Choice.
There is no assurance that you will meet an advisor who will understand your barriers and communication needs (except for isolated cases in some areas of the UK, through sheer determination of its local deaf organisations). It can be a postcode lottery.
There appears to be no consistent national framework, which provides an appropriate and consistent support system for deaf people all over the UK.
In recent years, the government – both Labour and Tories – have come up with three main employment programmes: ‘Work Choice’, and ‘Flexible New Deal’ which was subsequently replaced by ‘Work Programme’.
These have created a network of private providers (for example, A4e, Serco, Shaw Trust, Ingeus, Remploy, Working Links, InTraining) looking to win contracts in different regions.
Department of Work and Pensions expect the private providers to ensure their services are accessible. So the contract winners often bring in specialised subcontractors to address their access needs – and that is where Deaf/BSL using employment advisors like me, sometimes working for larger organisations, come in. The buzz words are ‘partnership’ and ‘chain supply’.
The danger of devising these national employment programmes and setting up a network of private providers – without really consulting with the grassroots, deaf organisations and charities on the ground supporting people with needs – is that it becomes “one size fits all.”
There appears to be no genuine quality standard or accountability in place to ensure each provider can cater and meet the varying support requirements of a diverse range of deaf jobseekers. Therefore access becomes more patchy and often an afterthought whenever a deaf jobseeker come to them.
As always, it can fall to the charities and deaf organisations to try their best to plug these gaps for deaf jobseekers.
Not all of them do step forward or can afford to fund long term support until results come in. For instance, the Work Programme is only worthwhile when a jobseeker gets a job and stays in the job for up to 2 years.
With specialised support for deaf job seekers hard to find, most deaf jobseekers will find themselves using mainstream services, where there is little expertise in supporting deaf jobseekers.
While most providers are aware of their duty to provide access, interpreters or other communication tactics, it is not always effective. At the first appointment, not all of them know what to do when faced with a deaf jobseeker. Often, it becomes a learning experience for the (hearing) Employment Adviser.
Deaf awareness is still sorely lacking in large parts – the hearing advisers don’t often know why it is important to use highly qualified BSL interpreters, and how to utilise the Access to Work (ATW) system.
Further, they don’t always know what ATW can cover: job interviews, health & safety solutions (to overcome some employers’ justification in the unsuitability of having a deaf employee in their factory for example), and that some deaf jobseekers need extra support in English writing, especially in job applications, confidence building or to say the right things in job interviews.
Despite the communication support/interpreter being provided or the advisor receiving basic Deaf awareness, the lack of in-depth knowledge and Deaf/hearing cultural differences remains the biggest pitfall. This can create a negative impact on the deaf jobseeker’s journey into employment. In my future blogs, I intend to cover more, in depth, on this subject.
I feel that it is more beneficial for a specialist provider to be brought in (a service with a first-hand knowledge of deaf issues and/or BSL) as they offer empathy and have experience of overcoming the barriers facing the jobseekers.
With specialist support being available nationally, the deaf jobseeker would start to feel confident straight away, knowing they are going to be getting expert advice, be understood and be able to compete for jobs on equal footing, instead of losing hope and motivation before they even get started.
Deaf jobseekers usually are more willing to open up when they are dealing with a Deaf/BSL/CODA specialist provider.
I know, because I’ve seen this for myself.
Tony Barlow is an employment consultant of 10 years with extensive experience of working with private providers, having previously worked for RNID and Dering Employment Services. He is currently living in Derby with a Deaf wife and 2 little girls, and is planning to launch a new employment service soon. He tweets as @Saltbar, and is also a proud geek, online activist and an England rugby fan who, until recently, have stopped teasing the Welsh fans. 🙁
Rob
March 29, 2012
I agree with you. Surprised that there are no other comments given the current climate? Also given that two people have had to recently resign from good careers in Civil Service thro lack of support under the EA2010….there is the added pressure at the other end too. A long successful career can also be threatened by discrimination no matter how successful or how long you worked for them overnight.
Yes tell me about the attitudes of Job Centre Plus staff and DWP!!….They have no idea!!…..
I dont envy you your huge challenges ahead in your business venture but I must say I have admiration for anyone working on behalf of the Deaf. We need them badly.
I am currently moving my career direction towards Disability related work, via London of Transport, and Mayor of London, and various articles, and a book that is due out. All my efforts is related to failures of Organisations in general, and how things can be improved all freelance and ad hoc based. A very interesting path for me personally. I cover areas of Transport, Housing and workplaces. In fact I just had a long productive meeting with the Housing Association in Tower Hamlets about their failures!! A lot of shocked faces afterwards when they heard examples of how some deaf people are struggling to live in their houses without full understanding of their needs!
Given that we are now in 21st Century world and we all have access to technology at our disposal, it is sad picture to see that the Deaf are still struggling with basic needs to live their lives on a daily basis. Banking services springs to mind here! Lets not go there!
Good luck and hope to see some interesting comments soon…..
sirgarg
March 29, 2012
I read Tony’s article first thing this morning, and part of me being a little unsure and lacking the confidence to make a valued contribution in what we all know is a serious issue amongst the Deaf, I declined to comment via here.
But I had a think…
I am no way clued up on the subject and admire both yourselves for having the right founding, education and experience to support people in this area.
Personally I’ve been lucky I suppose that the employment I’ve had has happened in the course of recommendation via colleagues. I’ve had the education and training to undertake the duties expected of me, but lacked the confidence to gain employment “from cold” via job centres, and in particular dreaded the interview stages.
I recently had concerns in my work, I asked Tony for advice and I consulted the relevant people who agreed to support me in some areas and with the communication aspects of the work, We need to focus on providers who are able to first hand advise and support those who lack confidence and feel like they are the bottom in the pile in job application.
There are people doing work that is not worthy of the skills and experience they have gained, and some not furthering themselves due to lack of opportunity or suppressed desire.
We need funding and good provision…Best of luck with both of your ventures..
Tali
March 29, 2012
Hi,
I am currently on JSA (been signing on for the last 9 months) and I am profoundly deaf since birth. I also happen to be educated to master’s degree level.
In my profession where there are lots of applicants for every job – but nothing has happened yet. I wonder why? If an employer has 100 applicants in front of him, one is deaf with some communication issues and the other 99 is not deaf – I wonder if they are highly tempted to think “cant be bothered to deal with deaf people – lets pick one out of the other 99!”
My only hope these days, is the prospective employer is a nice sympathetic kind of person who sees past my deafness and employs me based on my merits. But that is very rare as this is a very commercially driven environment.
I am sick of one thing. “Equality Act 2010”. It does not help us. If anything – it hinders us.
As my so called “DEA” – disability employment adviser – says that I should not expect to see any difficulties in employment because of the equality act and for that reason I am treated like everyone else!
When I asked her for some interview training skills because I completely messed up one interview because the interviewer was a person who was very difficult to lipread – my DEA had no idea and couldn’t recommend/suggest anything. How is a deaf person, under the Equality Act 2010 ever ever ever EVER going to compete against an hearing person in an interview? We do not have the same communication skills as a hearing person! And no I don’t need an interpreter – my lipreading skills are quite good and I guess 75 to 80% of people understand me. It is so silly to bring someone along when I probably don’t need them!
Still, I pray and hope one day I find an employer who sees past my deafness and employs me based on my merits and not how on how good my oral skills were in the interview!!
Oh Dear
March 29, 2012
”When I asked her for some interview training skills because I completely messed up one interview because the interviewer was a person who was very difficult to lipread”…..
…and later you wrote
”And no I don’t need an interpreter – my lipreading skills are quite good and I guess 75 to 80% of people understand me. It is so silly to bring someone along when I probably don’t need them!”….
Oh dear……dump the ego and pride….get yourself an interpreter……if you have an interview and can communicate with the interviewer…..you can simply ignore the interpreter…….but better to be safe than sorry…..tut tut
Tali
March 30, 2012
Hi,
The position I am applying for are very customer/front role facing. It does make me look “weaker” if I have an interpreter.
I have overcome this problem – basically most interviews (at least in my profession) are structured based – they ask you the same set of questions as they ask all other candidates – so what I request before the interview is that they have a spare hard copy on standby in the unlikely event we run into difficulties.
It has worked very well indeed! In my 2nd interview I understood most of it very well and it was reassuring that I can refer to the “paper” to read on those occasions whatever was difficult to lipread. And a whole less hassle than organising an interpreter.
barakta
March 29, 2012
Heh, I absolutely agree with this comment here. My DEA suggested I become a BSL Interpreter for the DWP when I was doing CACDP BSL2yr1 as I was bought up oral and learned sign as a student/adult. I didn’t know where to start pointing out his fail. He was a very nice man, but ultimately useless. It kinda made the “why don’t you do callcentre work” advice from my usual JSA advisor less ridiculous as they were clearly looking at one of my disabilities and forgetting the deafness.
Interview technique stuff is an interesting one for me as apparently I interview somewhat badly because I don’t sound deaf but I struggle to parse strangers giving me complex questions and keep it all in my head while providing my answer. I have decided if I have to interview again I will want either a palantypist or to be given the questions written down as they are asked. The only downside is this could count against me for the customer facing part of my job even though I do a lot of text/reading/visual prep to ensure that I am in control unlike an interview which can be as many as 5 unknown to me people throwing complicated things at me.
I got great advice from RNID in Sheffield a number of years ago, way more useful than the JCP ever were. I’d like the JCP to ensure that all deaf jobseekers, even those “who aren’t that deaf really” are given an opportunity to identify any difficulties and get support to develop strategies and ways of overcoming them. Even if that’s simple things like how to phrase things in a way which hearies won’t misunderstand.
I’m glad people like you exist – I hope your new business venture goes well.
Rob
March 29, 2012
Good comments here! anymore??? It is beginning to show that we all have issues and problems …..lets air them so that T barlow can adjust his business plans and make them work for us!!…It helps him and the rest of us. Speak loudly and proudly…
irishhabibi
March 30, 2012
I can understand the whole interpreter issue from both sides, but I think requesting one, and using it for a little bit of the time is no harm. It shows you are able to speak where possible, lipread where possible, hear where possible, but also accept that you may need a bit of help here and there. I know even hearing people in customer services sometimes have trouble hearing customers, and have to figure out a way to understand them. You can say you have the benefit of being able to lipread them, get them to write down their questions (and most hearing people won’t even do that!). Deaf people are also really skilled at body language so you are in a better position than most even with an interpreter. Just make sure you answer that in your interviews! 😉 Use interpreters where you can. I have a CI, but will still request an interpreter even if I only use them for 5 minutes out of an hour because that is what they are there for, and it makes it really awkward for everyone involved if you keep insisting on going without… it shows you cannot tackle communication problems heads on? Just my two pence worth there!
Tony Barlow (@Saltbar)
March 30, 2012
Good comments here and thanks for all your well wishes.
To respond to Rob’s suggestion that I could alter my business plan accordingly, I have been serving at the front line where I have marketed the service which specifically have stated that it is for both Deaf BSL users and for Deaf with Speech/Hard of Hearing. One thing I have observed from this which is that BSL users gravitate towards me, more so than Deaf with speech/HoH. I think this is happening because BSL users have their own community/channels and that news spreads. The DwS/HoH group are that much harder to reach out to.
It has been observed that the JobCentres and private providers do not refer DwS/HoH for specialist support mainly because they think that no specialist support is required. Why is this happening? There have been instances where they have expressed preference to be supported by a hearing Employment Adviser when my service was offered.
My angle here is that, regardless what communication method you may feel comfortable with on daily basis for informal situations, it is a different ball game when it comes to job interviews.Isn’t it better to keep your options open and try out different tactics. Maybe a sign language interpreter is not for you but there are other ways such as lip-speakers, palantypists and electronic note-takers – or even get a communication support worker to do SSE. I understand some people may not feel comfortable to tag along a “support worker”. However, what most employers want to see most of all is that you are not missing out any information and they don’t care how you do it as long you can do the job duties without hindrance. This is what Access to Work is for – it covers the costs of this support at job interviews, without passing it onto the prospective employer. So you do owe it to yourself to have all the available tools at your disposal so you can maximise your chances of getting that job. I accept that some interviewers are just prejudiced.
Tali
April 3, 2012
As a result of this article and subsequent comments, I have booked a lipspeaker for my next interview next week….
anyone has any tips for me how to use the lipspeaker properly and how to avoid any awkwardness?
Tony Barlow (@Saltbar)
December 10, 2012
Looking at the comments as prompted by Charlie last night and didn’t notice this. How was it for you? Did you get a chance to use a lip speaker?
Margaret
December 3, 2012
I got laid off last year and recently had a breast cancer which I recovered. It gets harder to find a job now, as a deaf person. Was told that it is my deafness, breast cancer and being older, really are the barriers to finding an employment! For the first time, I feel like I am running into walls with no where to go in sight! Like Tali said, why hire a deaf person when there are 99 normal people applying for same position. It is bad time to be deaf bc of economics and recessions. In this century 21st, almost all jobs, even the menial jobs, require telephoning, customer service and forms of communications.
Margaret
December 3, 2012
Add to the writer, Tony Barlow, I appause for you for starting this business and you will have challenges ahead of you. You have my support!
Sara
December 8, 2012
Tony,
I would like to meet you and discuss over my ‘issues’ at work and I was wondering whether you could be free week commencing 17th Dec 2012. I am profoundly deaf, rely upon a lip read. It appeared communication is still problematic at work. It seems employer/colleagues do not have a clear understanding of deaf needs. I fear I could be of risk of dismissed on ground of ‘poor performance’ which not even my fault. Managers failed to provide additional support/mentor. I am livid to find myself in this position and on recovery from heart operation as well.
Could you please contact me on xxxxxxxxxxxxxxxxxx
Terry G
December 19, 2012
I have been prfoundly deaf since 1989 at the age of 30 and consequently lost my job. The only real employment opportunity for me was self employment – which in some respects is even harder, but at least you control your destiny! I can hear reasonably with my 2 aids, but the telephone is a struggle unless I’m totally isolated.
I set ip Pro-motive Plastics Ltd in 1992 which did really well until the crunch in 2008/09 when alot of the public sector accounts we have simply stopped ordering, At the moment there is no foreseeable improvement and I am running out of ideas and options.
I am now considering going back into some sort of employment but what……. I have no idea.
deaf2work
December 19, 2012
Hi Terry G – if you want to chat about your situation, you can get in touch with me via my contact form on http://www.deaf2work.co.uk. Best wishes, Tony
John David Walker
January 28, 2013
Following the mention of Work Programmes, I think this panorama will be interesting. http://www.bbc.co.uk/programmes/b01qgk9h
Alasdair Grant
January 30, 2013
I agree with all of you. I am a current Deaf Civil servant with 10 years of experience. I am gaining job interviews for nearly every application that I send out! But somehow the examples I give at interviews are always interpretted wrongly and I always get low mark on the competencies form. Why is it it that I always get lower marks than my hearing pears depsite having a greater range of experiences than them?
Moreover, Human Resources never explain what do the competencies mean – with the result that so many people in the Department always have their own various ideas what they mean. There is no consistency and organisation. I am disappointed at the lack of a training programme to develop the appropriate competencies.
Kevin
February 20, 2013
I have been out of work for 5 half years. Unbelievable that world had change and they want quality and health people to do the job. Unless you very luck get job if no one apply or first serve will get job. Now world had change now going on short list and very slim chance getting job. Yes of course we at rock bottom and they treat us 2nd class service as I can read their body language and their dirty mind easy. So easy get back stab because you cant listen behind them. I hope you understand that I have been hard of hearing for 38 years of experience and watch your 6.I am not only one is stuffing and government need to change and force employee take on deaf people. Free tax bonus break or something if deaf been on employee a year
saltbar
May 21, 2013
An interesting article which touches on this subject
The Work Programme is failing the taxpayer | Richard Johnson
http://gu.com/p/3gx97
deaf2work
December 6, 2013
http://www.publications.parliament.uk/pa/cm201314/cmselect/cmworpen/162/162vw34.htm
A familiar theme.
AJF
February 20, 2014
Pathetic … Ignorant and downright annoying – spent 5 years gaining My Btec and multiple high level qualifications … And what for? … To sit at home on job seekers getting refuses or in most cases ignored … Whatever society I’ll make my own money then.
Shaun Sadlier
March 6, 2014
I was unemployed for 12 YEARS! It is almost impossible to get a good paid job to support family and they bound to put me in undervalue job. The only that we can do is start own business like myself which it is better to work for someone and earn less than the benefits. I love your article and I hope my blog to help Deaf people to set up their own business.
Shaun Sadlier
March 6, 2014
Correction :- The only that we can do is start own business like myself which it is better THAN to work for someone and earn less than the benefits.