The Telegraph have reported that Sky TV will allow deaf customers to cancel their subscriptions by email, unlike hearing customers who will be forced to ring in but written letters will not be allowed due to ‘security reasons’.
Sky has come under pressure from the Telegraph in recent months as customers complained about the difficulties in trying to cancel its services.
In order to simplify is cancellation process, Sky had announced that all of their 11 million customers had to now call in cancel but that created new problems for customers who don’t use the telephone.
Sky have relented and will now allow email cancellation from deaf customers registered as ‘accessibility customers’. You can register as an accessibility customer here.
In other news, you can now also contact Sky using BSL, via our supporter SignVideo. For more information, go to this link: https://accessibility.sky.com/contact-us/contact-sky-using-british-sign-language
The Limping Chicken is the world’s 6th most popular disability blog. Check out what our supporters provide:
- Phonak: innovative technology and products in hearing acoustics
- Bellman: hearing loss solutions
- Ai-Live: Live captions and transcripts
- Deaf Umbrella: sign language interpreting and communications support
- Sign Video: Instant sign language support online
- 121 Captions: captioning and speech-to-text services
- Signworld: online BSL learning and teaching materials
- SignHealth: healthcare charity for Deaf people
- Lipspeaker UK: specialist lipspeaking support
- SDHH: Deaf television programmes online
- Sign Solutions:, language and learning
- Sign Lingual: BSL interpreting and communication services
- Action Deafness Communications: sign language and Red Dot online video interpreting
- Hamilton Lodge School in Brighton: education for Deaf children
- RAD: financial advice for Deaf people
- STAGETEXT: theatre captioning
- Krazy Kat: visual theatre with BSL
- Sign Language Days: Sign language learning in schools
Enjoying our eggs? Support The Limping Chicken:
The Limping Chicken is the world's most popular Deaf blog, and is edited by Deaf journalist, screenwriter and director Charlie Swinbourne.
Our posts represent the opinions of blog authors, they do not represent the site's views or those of the site's editor. Posting a blog does not imply agreement with a blog's content. Read our disclaimer here and read our privacy policy here.
Find out how to write for us by clicking here, and how to follow us by clicking here.
The site exists thanks to our supporters. Check them out below:
- BSL Zone: TV programmes in BSL for the Deaf community
- Deaf Umbrella: what support is available for deaf students?
- Bellman & Symfon: home alerting solutions, including the mobile phone transceiver!
- SignVideo: Instant BSL video interpreting online
- SignHealth: check out the BSL health library
- 999 BSL: call 999 in an emergency, in BSL
- Appa: Looking for RSLIs, TSLIs and CSWs, apply here!
- Signly: Adding BSL to websites
- Signworld: Learn BSL online!
- DCAL: world-class research into deafness, cognition and language
- Action Deafness: “A Deaf-Led Charity” – interpreting & community support services
- Sign Solutions: Instant access to Interpreters, training and BSL translation nationwide
- InterpretersLive: On demand BSL video interpretation
- Lipspeaker UK: specialist lipspeaking support
- BID: Deaf services, including advice and support, interpreting, employment and letters
- Performance Interpreting: BSL interpreting at concerts
- National Deaf Children's Society: The leading charity for deaf children
Mel
July 4, 2014
Have had problems with contacting Virgin Media as the only way to contact is by phone. No emails or texts allowed so well done Sky!
lucasnadien
July 8, 2014
I have tried to contact Sky by email and this ‘accessibility programme’ it has been a headache, I still have no contact with them. I would like to hear from someone who has had contact this way with Sky.