Kerena Marchant, from Surrey, started a petition about Surrey County Council’s decision to create a joint tender for services for both blind and deaf people in the area. After her petition got enough signatures, she was given the chance to speak directly to the Council’s cabinet to ask them to change how they provide deaf services. Ahead of that address this afternoon, she has shared what she will say with this site. Below are her words, which describe her views:
The Deaf Community of Surrey ask the Council to revoke the decision for a single tender for VI and DEAF Services and to commission them separately.
The motion that the Cabinet is about to table is:
- Unconstitutional – for example it doesn’t meet The Social Value Leglisation of 2013
- It doesn’t meet the principals and provison of the Children and Families Act of 2014 which covers children and young adults up to 25
- The consultation process failed to give the Deaf community full access
- Consequentially the Equality Impact assessment is flawed and fails to raise the high risk of this cash saving strategy
- IF in the light of this the council go ahead and single tender they will have failed legally and morally with a high risk strategy that will result in disengagement and tragedy.
You will note that I have used the word Deaf not hearing impaired. That is deliberate! Deafness is not a medical/health need it is a cultural identity.
The Deaf community are a cultural, linguistic minority with quite specific and specialised needs. Our language is BSL with its own distinct grammar syntax which is different to English and it has no written or spoken form. It underpins our cultural identity and the way we do things – we need visual references not words.
We are a community that needs a range of specialised professionals working with us in the local community if we are to engage in services. We (Deaf) find it IMPOSSIBLE to access services and consultations conducted in English.
This goes beyond the provision of equipment and an interpreter. Specialist social workers train for 3 years in complex Deaf issues. Fluency in BSL qualifications take at least 6 years. Other staff working with the Deaf need specialist training and skills.
Joint funding (health/social care) has started nationally and it is and will be a disaster for this community resulting in no access to services and serves to increase disengagement and risk. Only last Saturday the Deaf community in Bristol were campaigning in the streets about this.
National and local Social services provision to our community must be:
- accessible,
- specialist
- culturally appropriate
or the Deaf community will be cut off from all support and services with dire consequences.
For example it is known from research that Deaf children and adults are substantially at risk from mental health problems, more than non deaf people, and with a national shortage of deaf specialist inpatient facilities access to specialised Deaf mental health support and services in the local community is critical. Recently a young deaf man I know committed suicide due to lack of specialised support in the community. He is not alone.
- Single service tendering has led to deaf people not being able to access services like housing, employment, support with benefits in a form that is accessible to them. We need specialised SWs trained in the needs of the Deaf community fluent in BSL who can engage direct.
- there are needless S47 investigations against deaf parents due simple communication/cultural breakdowns between these families hearing SW and professionals with no awareness of Deaf culture.
- Deaf children and young people up to 25 are facing increased mental health issues in mainstream provision and their EHCPs don’t include local offers of specialised Deaf support. I know a young Deaf adult in Surrey who can’t access the EHCP process due to no BSL access and skilled professionals contrary to the principles of the 2014 Children and Families Act.
This service must provide skilled Deaf signing staff and hearing staff with full BSL, trained in meeting the specific needs of this community, and full BSL access to all services provided from first contact via skype, face time, to engagement with signing professionals SWs equipment accessors and technicians etc. This is not a generic provision, it is highly specialised.
Historically the Surrey County Council flagship Deaf Services team effectively met the needs of the Deaf community until it transferred to a new social enterprise in 2011 as First Point.
However this move saw a decline in effectiveness of the service as Social services department found co-working with First Point too costly in terms of buying in specialist social workers and interpreters. Leaving this high risk community at the hands of non-specialists with disastrous consequences.
I can give you examples of Deaf people who have had to endure generic hearing SWs due to this and have disengaged from SS and other support services.
It has also led to highly specialist staff resigning and going to work elsewhere with an escalation of this with the move to single tendering and Sight for Surrey, non specialist provider, taking over the tender. Deaf signing professionals don’t want to work in joint services – how can a deaf person like me communicate effectively with a blind person?
And we would like to know if the commissioning brief included specialised professionals including social workers. Did the successful bid include this provision? No it is minor issues like equipment and lip reading classes and some interpreting.
The whole move to single tender was flawed from conception day in January 2015 to the awarding of the tender to Sight for Surrey.
The Deaf community were NOT appropriately consulted throughout the process. Their language communication and cultural needs were ignored through the process. And now we have a provider with no expertise in Deafness. And expert professionals are leaving.
Talking to Deaf people who attended “conception” day in Woking in January 2015 and reading the minutes, we were referred to as hard of hearing. Interpreters were there but the day was presented through English making it hard for the interpreters to fully translate and explain concepts and jargon.
At the conclusion of the day Deaf representatives were left asking what is happening? Why single tender? What does this mean?. We didn’t understand the jargon. This is not how you consult with a minority group with specific access requirements. Nowhere in this process have the comissioning team met with the Deaf community direct nor explained the agenda behind this joint commissioning in a form that is accessible to them.
An invitation to a September meeting to discuss the tender by Sight for Surrey – insensitively called a listening meeting!! – was advertised in sign by a very basic signers, a volunteer, not registered or listed as a qualified interpreter. Even I struggled to understand the signing.
At the meeting non registered signers/volunteers of basic level were used ie not intepreters and the standard of interpretation was low leading to more confusion and frustration.
Now Sight for Surrey have taken over the tender Deaf people have been forgotten. Look at the Sight for Surrey Web page The Sight for Surrey current web page describes the service as “committed to working with the blind and partially sighted people in Surrey”.
Since they took over the tender in October, Deaf people report they can’t even contact them. There are no video phones with signing staff on the other end. The web site and face book pages are not accessible to Deaf people nor or promote Deaf services. The result is confusion, anger and disengagement. A recent school holiday club mixed Deaf and blind children – this is not appropriate not what deaf children need ie communication stress of non deaf children.
I therefore invite this meeting to reconsider and ask does this tragedy fulfils the commissioning aims. Behind the decision to single tender?
It is not effective – is leading and has led to the disengagement of the Deaf community
People don’t get lost across the services – deaf can’t even contact Sight for Surrey, information is not accessible and the community is disengaging with tragic consequences
Combining leads to a better continurity for individuals and carers – cant access services, specialist professionals have left
Is it better value for money when a whole community are cast adrift from social services and their support given to a non specialist provider and depleted. Social value and value for Money are now a statutory requirement by law and this tender does not achieve that.
Please reconsider. Please at least keep the contract for Frist Point going past 1 Feb while we reconsider. Adhere to social practice leglislation and don’t make cuts that fall short.
Don’t cast the vulnerable Deaf community adrift deprived of access to vital services and support. They have a right to these services and please respect the democratic process of this petition.
Kerena Marchant was a BBC Producer/director for 20 years working in different departments. She now works for the Court Service sitting on particularly Social Security and Special Educational Needs and Disability Discrimination appeals.
Linda Richards
November 24, 2015
Surrey County Council has had a history of flawed services for Deaf residents for many years. Even before First Point. It comes down to leadership and representation. Or lack of. I’ve worked there. I was co-founder of ‘SDAG’, the Surrey Deaf Action Group’. My main residence is there.
Aberdeen and North East Deaf Society made the mistake of assuming their position was safe. Single tenders were asked for by Aberdeen City Council. Through their arrogance, they missed the boat. Result: the Blind service won the tender. A competing Deaf society (not from the area but from over 120 miles away) won other Deaf-related tenders in the wider area…. ANEDS lost out, panicked, had to sell up, (after protecting their pensions!) and there is now no dedicated service for Deaf BSL users in Aberdeen. And no Deaf Centre. (It was a beautiful Deaf centre.)
History has repeated itself in London and many other areas in the UK. Until Deaf people take control, and have ownership of, their services, their centres and their lives, we will continue to be cut out of ‘mainstream’ ‘inclusive’ services.
I wish Kerena well for her meeting this afternoon. I fear, however, the boat has already sailed.
pennybsl
November 24, 2015
I share Linda Richard’s sentiments 1000%. It is crazy to see the whole picture / timeline to acknowledge the total failure of the Government and local government in using proper Impact Assessments which would definitely, when carried out by Deaf/Disability/Equality-aware + trained (even if they are D/D themselves), ensure cost-effective and focused-run services to Deaf and HoH people.
The Government – who has actually acted as a very poor-run business – allowed severe cuts at the same time the 2014 SEN/Children’s Act came out.
There are far too many cooks spoiling the broth, i.e. too many ignorant ‘mainstream’ people wasting so much time trying to work out the EHC Plans and our conditions without asking US for our expert views!!!!
We are dealing with professionals who have superficial knowledge of Disability and Deafness, paid from our own TAXES and Council Taxes – in many ways, what is happening is a form of social service genocide and social robbery.
Karena – all the best, too.
Surrey deaf forum
November 24, 2015
Press statement from Surrey Deaf Forum
Surrey Deaf Kept in the Dark!
There has been no proper open communications between Surrey users led forums and Surrey County Council since the tender meeting in Dorking nearly two years ago!
We understand Surrey County Council decided to award a £1.3m contract to the Sight for Surrey to manage new combined sensory services starting from February 2016 subject to the Surrey County Council Cabinet decision next week. We welcome the idea of combining both Deaf and Blind services but we thought First Point would be the sub-contractor to provide specialist deaf and hard of hearing services. This seems to be not happening.
A spokesperson from Surrey Deaf Forum states “we are still kept in the dark! We tried to communicate with Surrey County Council some weeks ago, yet so far they have refused to come back to us for a meeting. We are extremely worried that they want to”wash their hands” of this important issue by just expecting Sight for Surrey to sort out themselves when they replace First Point. We are also challenging Sight for Surrey to not take over some of the specialist jobs just because hearing staff have some BSL skills! Deaf staff at First Point could lose their jobs!
“We are working with Surrey Hard of Hearing Forum and Surrey Visual Impaired users group to stop the decision to go ahead next week. We implored Councillor Mel Few a few times to listen to our grave concerns, In a response from Councillor Few, he stated that ” There will be no reduction in the services for Deaf or Hard of Hearing
residents”. Our lives however are in Cllr Few’s hands! Understanding the uniqueness of the Deaf community could in our view be completely ignored.
“We therefore urge the Cabinet to delay the decision until all service users led forums meet the senior commissioning staff to look through the tender and what Sight for Surrey can offer and how First Point can be part of the contract. All we want is to make sure that Sight for Surrey cannot touch allocated funding to support frontline deaf and hard of hearing services.”
Kerena Marchant
November 26, 2015
Dear Petition Signers,
Please see the response to this petition tabled at Cabinet below.
The Council’s response aims to address the two key issues raised in the
petition:
1. No consultation with service users
2. No services for Deaf and Hard of Hearing residents of Surrey when
new contract will go live and lack of expertise to deliver Deaf specialist
services
1) Surrey has made the decision to put out a single tender for sensory
services – no consultation with user groups.
SCC carried out an extensive consultation with different service user group
over the last12 months.
Initial discussions started in September 2014. The Commissioner attended a
meeting with representatives from Deaf Forum to discuss the upcoming
contracts, outlining SCC’s intention to tender for a multi-sensory
contract.
Surrey Vision Action Group and Hard of Hearing Forum were also consulted on
combining sensory services at separate meetings.
In December 2014, Commissioning and Procurement held a joint meeting with
representatives of the three Forums (Surrey Deaf Forum, Surrey Hard of
Hearing Forum and Surrey Vision Action Group) and the two current providers
to consult on the service specification and retendering timescales for the
new multi-sensory contract. The purpose of this meeting was to start the
co-design of the new services and prepare for a Concept Day (service user
and market engagement event), that would be held in the New Year.
In January 2015, that Concept Day was hosted by Commissioning and
Procurement. A large number of members of the three Forums, as well as
other visual and hearing impaired service users attended. The draft
specification for a multi-sensory contract was circulated in advance and
was also available on the day. The Commissioner did a presentation
explaining the commissioning intentions and encouraged feedback from the
attendees. The event was dominated by table discussions regarding the
content of the specification to ensure that input from Forums’
representatives and service users was accommodated.
Updated specification was then sent to the three Forums to give further
opportunity to provide feedback.
As a result, Surrey Hard of Hearing Forum added further contributions to
the specification in February 2015 and Surrey Vision Action Group provided
additional feedback in March 2015.
Final tender documentation, including the service specification for
Combined Sensory Services, was published in April 2015.
Representatives of all three Forums were involved in drafting tender
questions.
Representatives of Surrey Hard of Hearing Forum, Surrey Deaf and Surrey
Vision Action Group agreed take part in the service user evaluation panel
to assess quality of the bids.
Regrettably the appointed representative from Surrey Deaf Forum had to
withdraw from the process at a very short notice and no replacement was
found despite being offered a one-to-one session to go through submitted
bid and questions.
We remain confident that all the points mentioned above demonstrate that
wide spread consultation with all three Forums and service users was
carried out, with several opportunities to fully contribute and feedback
into the process.
2) No services for Deaf and Hard of Hearing residents of Surrey when
new contract will go live and lack of expertise to deliver Deaf specialist
services.
The new service specification is clear that the award of the contract is
based on providing combined sensory services to Surrey residents. We
believe that integrated services will ensure that people with sight or
hearing impairments receive the best support in the most efficient way.
There will be no reduction in the services for Deaf or Hard of Hearing
residents and the expertise will remain as the existing frontline staff
will still be providing the support.
There is recognition and understanding that the Deaf and Visual Impairment
services are different and the new service specification makes clear that
both will be offered under the contract. Back-office procedures will be
consolidated to ensure that more money is available to be spent on service
delivery for both specialisms and this is set out as a requirement in the
new Terms and Conditions.
From the start of the new contract the different specialisms needed in each
area will be maintained. The new contractor must employ and deploy suitably
qualified staff in both service areas. The wording in the specification is
in line with Care Act, and the awarded provider will work to that
requirement for Social Work and Interpreting (e.g. Social Workers for the
Deaf).
In the event that any of the existing staff chose not to continue with
First Point or transfer to Sight for Surrey, contingency arrangements will
be implemented. This will ensure that the quality of specialist services
delivered to Deaf and Hard of Hearing residents is not compromised. The
Council reviewed the contingency plans that Sight for Surrey have in place
Sight for Surrey are pro-actively engaging with the Deaf Forum and Hard of
Hearing Forum to provide reassurance that regardless of whether contract
is delivered in a sub-contracting agreement or by the prime contractor the
services from 1 February will not be affected.