It’s been reported that a deaf man was allegedly told “deaf people shouldn’t order drinks” in a branch of Costa Coffee in West London.
Extract from Get West London website:
A deaf and partially blind man was left humiliated after a Costa coffee staff member allegedly said “if he’s deaf, he shouldn’t be ordering drinks”.
Mr Sandeep Bhinder, from Uxbridge , visited the High Street branch in his hometown in December 2015 where he ordered drinks by writing them down on a piece of paper.
However, after being mistakenly charged for six drinks, rather than three, sister Simran asked staff members for a refund.
What happened next, she said, was something she had “never experienced”.
Ms Bhinder said: “When I asked if we were allowed a refund, the man refused – and there was no manager in on the day.
“He then said ‘I asked him, but he’s deaf and can’t even speak’.
“He was very confrontational and intimidating and when I asked if there was a complaints procedure, he acted as if I was invisible.”
Read the full story here: http://www.getwestlondon.co.uk/news/west-london-news/uxbridge-family-humiliated-after-man-10765139
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Cathy
January 22, 2016
Cripes! Not a lot of information to go on here: did the man write down 6 different drinks? I bet he only wrote 1! Was a staff member taking the mickey?! If so, that is deplorable!!!
I can scarcely believe the comments from the staff! If true, they seriously need some extra education!!
I sincerely hope we do not have stories pouring forth like this in 2016!! Battling discrimination is bad enough, but battling against rude, vile contemptuous staff on an outing takes the dumb and dumber award!!
pennybsl
January 22, 2016
in Facebook where this link went viral, one Deaf man, an actor, demanded the cafe’s address in order to confront those who failed the customer respect test….prepare for a mini-Incredible Deaf Hunk’s tremors from NW London!
Whatever, the reaction showed a tsunami of ‘that’s gone too far’ and ‘enough is enough’ of so-called ignorant personnel. This is 2016. No self-respecting Deaf customer and family deserves this humiliation.
On a positive note, everyone reading the FB comments to that posting could see how many Deafies praised their usual/local Costa Cafe staff. And Costa HQ is aware of those issues.