Extract from the Peeblesshire News:
A BIRTHDAY party of deaf thrill-seekers was devastated to be refused entry to the Peeblesshire tree-top adventure park Go Ape.
Lynda McQueen and her seven friends travelled from as far afield as Fife last week for a special birthday bash at the forest assault course at Glentress.
Lynda had contacted the park and stated their condition in advance, however they weren’t told this would be a problem until 20 minutes after they arrived.
A video which shows the site manager explaining that he couldn’t allow entry on safety grounds was uploaded to Facebook by one of the group and has had more than 159,000 views.
Read the full story here: http://www.peeblesshirenews.com/news/14692820.Deaf_customers__Go_Ape__at_entry_refusal/
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Liz
August 22, 2016
Oh dear me, another example of “reasonable adjustment” not being reasonable enough. If a radio signal is used to alert (hearing) customers that the end of the ride is clear, why can’t a sound-activated green light be placed next to the waiting customer’s radio? It only requires a little extra thinking to include visual as well as audible alerts, and then (nearly) everyone is covered. Or am I thinking too simplistically?
queby
August 22, 2016
I read the full article in the newspaper and can ‘sort of’ see their point about not hearing radio instructions, etc. Having said that, they were made aware of the problems and should have provided someone who could maybe accompany them and use hand signals?
Gordon Hay
August 22, 2016
Doesn’t make sense sorry. A hearing person within the group is reasonable adjustment however if that person opt to have the first go, then we are back to square one when it comes to radio signal issue lol.
Hartmut
September 9, 2016
Are they suing the company for refusing reasonable accomodation?