Hospitals. Love them or loathe them? They’re a bit like Marmite.
Recently I attended a hospital appointment and already I was a little bit anxious. Why? Because I was going on my own. I didn’t have someone with better hearing than me to be able to tell me my name has been called.
This means I get tired easily waiting to hear the right sounds. More so when the appointments are running late. It was during this wait that I thought about how access could be improved.
Why don’t the NHS sites have a buzzer type system that goes off when your name is called?
This is because background noises can mingle with the person calling your name. Especially the clacking sound of heels on hard floors.
This buzzer type system has already been implemented in The Trinity Kitchen in Leeds for the food outlets for both D/deaf and hearing people so how come the NHS haven’t rolled out more D/deaf user friendly ways for their patients?
It costs the NHS money for missed appointments which is why many send reminder texts before the appointments are due. Reminders to phones when on site isn’t always possible as mobile signals can drop.
That’s why something other than a screen showing your name is needed I believe. This is because access to the screen may be in limited areas of the waiting room.
Also, ironically, many staff members are not deaf aware in places like the Audiology department and say your name in a near whisper.
I am aware it will cost money but if Theresa May has the ‘magic money tree’ which she has already used for the one billion pounds coalition with the DUP then surely there’s some spare for the NHS?
I’m sure a buzzer type system would encourage D/deaf People to be more independent if they know they can go on their own to an NHS building for an appointment. Or simply give these patients more confidence knowing their access needs are met when their name is called. What do you think?
Lianne Herbert is a deaf professional writer who can be followed on Twitter here. Lianne is also on a Copywriting course to enhance her freelance prospects. She is currently involved with the West Yorkshire Playhouse on a Playwright course.
Ella
November 10, 2017
I have missed appointments, despite being there waiting. My only strategy is to tell the receptionist that I won’t leave without talking to him/her and that they need to flag it on my notes (it should already be done, I’ve written letters explaining everything I need and requesting communication support although the latter is ignored). A buzzer would mean I could nip to the toilet without having to announce it! I agree, audiology are the worst, it’s all medical model!
Ian Noon
November 10, 2017
I agree – and they should be doing this already if they’re following the Accessible Information Standard… Ask them about this the next time you visit!
https://www.england.nhs.uk/ourwork/accessibleinfo/
Nozza
November 10, 2017
It doesn’t cost the NHS for a missed appointment. They just call the next patient. Appointments kept cost. Just saying…
Editor
November 11, 2017
Wrong. The paid staff are there (e.g. A consultant) for an appointment that doesn’t happen, wasting their time. Then it’s rearranged at further cost.
Pimms16
November 11, 2017
As a deaf person working in the NHS I agree that there is woefully little deaf awareness. I am also aware that investment involving hard cash is not going to happen. I simply tell the receptionist when checking in that I am deaf and could he/she make sure the relevant people know. We need to take some responsibility for educating people. You need to be specific about the help you need.
mjfahey
November 11, 2017
The mind boggles at how simple this problem is to solve, all it takes is firstly a bit of deaf awareness ( otherwise known as common sense) and the receptionist/nurse to issue a vibrating pager to the deaf patient. Nurse presses pager, pager quietly vibrates and alerts deaf patient, deaf patient rises and attends appointment.