What next for Deaf people during the pandemic?
Whilst the precautions we have been taking are good, they also come with effects that hearing people don’t necessarily consider.
Take masks, the necessity of them is not up for debate but they sure do make life a lot harder for us deafies. Those in particular who depend upon lip-reading may have found this a struggle.
I don’t know BSL (it is on my list!) but I have created a new sign for when I need people to remove their masks, a pull down sign. I also now wear a badge that says “I lip-read” and I have found this very helpful, I simply point and the hearing person is usually very accommodating.
However, another struggle has risen its head. A consequence of remote working for deaf people that is not immediately obvious.
I have been working in education for eight years and counting. I started as a Learning Support Assistant (later changed to advisor) and eventually left to work as a Functional Skills Trainer delivering Maths and English. After nearly two and a half years, I have made the decision to leave this role and focus on delivering just English.
Therein lies the issue. It is probably the worst timing as we are still effectively in the midst of a pandemic.
Many people think that remote learning is a good thing, that they are a lot more productive working from home on their own time, that they cut down on emissions as they do not have to drive to and from work, and that they do not have to mingle with grumpy bosses or participate in office gossip.
Don’t get me wrong, there are many advantages to be able to work from home. Many a time I have sat in front of my laptop in my pyjamas, slippers on my feet, hot cuppa in my hand, especially during those cold winter months.
I want to remain working in education, as a PhD student of English; English is really the only thing that I am good at. I love it; I love delivering it, planning it, researching, and helping learners gain confidence in this subject.
So logic dictates that I find a new, similar role with a different company. In my research and applying for these roles, the one requirement that keeps popping up, and that keeps putting me off, is the ability and necessity to engage with and work with learners remotely.
That is, over Zoom, Skype, Teams, etc. including having large classes, an amazing feat because learners from all over the UK can join in and there is no limit to how many can join. Speaking on the phone about learners’ progress and next steps is also a requirement. It is all fantastic, creative, challenging, and engaging.
But I cannot do it. If you are anything like me, you will understand why. I get anxious speaking with people over the computer because I cannot lip-read properly and I cannot hear. This means that job after job that I would love to apply for has gone onto the “No” pile.
It got me thinking, if this is the future of education, and other jobs, how will deaf people work? Does this mean that deaf teachers are leaving the profession? Does this mean that deaf people will not want, or be able to go into teaching?
I am better face-to-face, in a classroom, with real people. Technology is great but I sometimes worry it is leaving us behind. What does the future of education and teaching look like for us deafies?
Alicia De Barry lives in Milton Keynes with her hearing husband, my judgemental cat, and obsequious dog. She currently works as a Functional Skills Trainer. She is never without a book and a cup of Earl Grey in her hand.
Hilary McColl
June 10, 2021
Hi, Alicia. I’m wondering what you think of the captioning available on Zoom etc? Is it helpful?
amdebarry
June 15, 2021
Thank you Hilary. I must confess I have not tried the captions yet. I think that I view them much as I do the live captions on YouTube and live TV – distracting. I find that subtitles embedded into the programmes are wonderful because they are as much a part of the scene as the image. I am fast reader and it has gotten to the point where I glance at the subtitles and know what they say and can then focus on the scene.
Captions tend to be slow and distracting. They are not always correct either. I find captions frustrating at times.
Hilary McColl
June 15, 2021
You’re right about AI captioning being slow, inaccurate, and therefore frustrating, Alicia, but it’s early days yet. I think the system will improve rapidly because it is driven by the commercial world’s need for transcription of meeting etc, so that means we’re riding on the coat-tails of mainstream (not ‘special’) technology. I think it has potential to become useful for us. Let’s hope so!
DeafFirefly
June 10, 2021
Perhaps can apply to Access to Work for a live captioner / STTR for remote work?
Claire Dean
June 10, 2021
Thanks for writing this, Alicia. I had to leave my full time university lecturing role for similar reasons last Autumn. I’d always managed fine by lipreading in person, using my hearing aids, and making students aware of my deafness, and then everything switched to remote provision in March 2020. It took me months to get through the access to work system and then they only offered mics and automated captioning.
For the Autumn 2020 semester, I was told I’d have to teach face-to-face part of the week with students in masks and online the rest of the week. I get splitting headaches and concentration fatigue after an hour of trying to process captions and sound online with my residual hearing and my anxiety goes through the roof in any kind of online meeting because I’m so scared of not understanding. When people are in masks in person it’s the same.
I ended up leaving my job even though I knew I was facing discrimination because I was just too exhausted to fight any more. In a lot of conversations around how working online has opened up access, deafness seems to be ignored. I hope the future of teaching will take our needs into account more. The only positive I took from the situation is that I started learning BSL and I’m now up to level 2.
amdebarry
June 15, 2021
I am glad it is not just me! I have also had well meaning friends who tell me that it is discrimination if work does not help me or they tell me to use captions or learn sign language. I must confess I have not tried the captions yet. I think that I view them much as I do the live captions on YouTube and live TV – distracting. I find that subtitles embedded into the programmes are wonderful because they are as much a part of the scene as the image. I am fast reader and it has gotten to the point where I glance at the subtitles and know what they say and can then focus on the scene.
Captions tend to be slow and distracting. They are not always correct either. I find captions frustrating at times.
We should not have to work so hard to keep up with a world that already makes it difficult and now we have to adapt again for a pandemic quite happily forgets us it seems.
Brendan lawlor
June 10, 2021
Hello Alicia
Very interesting to hear that perspective. I might say I found the remote working a relief with hearing loss. I have a crafty finger on the volume control on my headset. All that navigating in face to face meetings with those who mumble or hold their hand in front of their mouths is not missed in my mind. Clearly it’s not all plain sailing though as you say. The interaction with people and expressiveness and more direct lip reading is lost. I think direct person to person allows for that subtle shift with the connection with people who have a positive attitude to hearing loss and deafness. Like you, I don’t sign and feel a sense of misunderstanding when people think this is an obvious route when you have any hearing loss. Well meaning friends have told me in earnest thats what o should do. Quite frankly I told them to get stuffed as this is in my mind a comment on the friendship ie so you can’t be arsed to look at me, speak clearly and don’t shout ! I try not to get too sensitive though, as it then gets you angry then it’s a long way back to trying to remember to be understanding, be patient, seek out the best in people and remember this struggle makes us wiser. We appreciate eye contact and perhaps sense what people mean more.