Imagine someone telling a wheelchair user that the disabled toilets are just up the stairs. You’d think it bonkers. Well, the Department with overall responsibility on disability policy seem to be on well on their way to pulling a similar trick with deaf people.
There’s been lots of discussions about how the process for claiming the new Personal Independence Payments benefit will work in practice. In a nutshell, you have to make a pre-claim before you’re given a personalised form for your proper claim.
And how do you get a pre-claim form? Easy, you give the benefits team a call and they will do a short interview over the phone. And if you have problems using the phone? No worries, you’ll get a paper form to complete. And how do you get a paper form? You give the benefits team a call.
Frankly, it’s more than just a little disconcerting that the people looking after benefits for disabled people haven’t quite twigged that not every disabled person can use a telephone or have a textphone. So much for the new digital age and for the Government leading by example when it comes to access for disabled people… Am told that Department officials are working on trying to get an online form set up for the new PIP benefit… but it may not be ready in time when the new benefit launches in April next year.
They’d better get a move on. It’s not only just bonkers and ludicrous, but discriminatory.
Ian Noon has been profoundly deaf since birth, giving him an interesting perspective “on what needs to change for deaf children and young people in the UK. It also means I have very questionable taste in music.” When he’s not stealing the biscuits in the office, he runs, does yoga and plans his next backpacking holiday. He works for a deaf charity but his views expressed on his blog and here, are his own.
The Limping Chicken is supported by Deaf media company Remark!, training and consultancyDeafworks, provider of sign language services Deaf Umbrella, the National Deaf Children’s Society’s Look, Smile Chat campaign, and the National Theatre’s captioned plays.
Rob
August 13, 2012
No surprise there at all…..
Donkey
August 13, 2012
intriguing article ..
Kate
August 13, 2012
As a wheelie, I haven’t ever been told disabled toilets are upstairs, but was once told that there were “just a few” steps up to the lift. Another place had the “please ring for assistance” bell six feet up, and yet another had it at the top of a flight of steps. One London station has the baby changing facility upstairs – and no lift. Bonkers? Yes. But it still happens. People just don’t *think*!
I hope they sort this mess out quickly. PIP is stressful enough without this extra hassle. Still fighting ESA now, not looking forward to PIP at all…
D
August 14, 2012
I wish I could say I was surprised.
barakta
August 14, 2012
Totally unsurprised.
I don’t take incoming calls, and I prefer not to call out because it’s tiring, difficult, stressful and anything financial or data heavy gets mangled by TextRelay.
I argued the jobcentre into giving me 1:1 appts in person in the past, I suspect it’d be much harder to do these days and I’d have to sue them to get it.
The only people I still phone using my minicom are government departments such as HMRC, DWP and the NHS. Everyone and everything else I do online, email or in person.