Sandra Norburn: My experience of acquired deafness – Deaf Awareness Week

Posted on May 5, 2020 by



Hello, and Happy Deaf Awareness Week!   I hope you’re doing ok at this strange and worrying time. Isolating is hard for everyone, but can be even harder if you’re deaf.

The theme of this year’s Deaf Awareness Week is ‘Acquired Deafness’ which simply means you lost your hearing at some point during your life, rather than being born deaf.

It’s a lot more common than you might think. It happens to people of all ages and often there isn’t any explanation for it. It happened to me in my 30s.

I was a busy working mum with two teenage children. It was a very gradual process of realising I could only hear the kids if they were close to me and I could see their faces.

They complained I had the TV or music too loud!

At work I started having difficulty on the phone. It seemed as if everyone mumbled! If only they would speak up! And slow down !

I went on a training course and couldn’t follow the tutor. Talking to my colleagues I found that none of them were having any difficulty.

But still I didn’t think it was anything to do with me. The air con was too loud, and the trainer had a strong accent!

It’s hard to believe now that I didn’t realise I was losing my hearing. But I didn’t notice the gradual changes over a few years.

I was already lip reading – it’s not perfect but it does help.

Eventually I thought I should go to the doctors, and finding my ears were clear he referred me for a hearing test.

I had no understanding of what would happen next. I did think it strange that there were long gaps of time in between the tones played in my ear.

But nothing prepared me for the shock of the audiologist saying. ‘Yes , you have a significant hearing loss, would you like to try hearing aids ? ‘

I was 39 years old. Since then my hearing loss has progressed to the point where I’m now severely to profoundly deaf with some hearing in only the lowest frequencies.

Today I use a range of technology and have support at work and home.

Working with DeafPlus introduced me to spending time with people who use BSL, and last year I started learning. I’ve almost finished my level 1. I love learning to communicate with friends at DeafPlus- who are really helpful and supportive too!

With my new found BSL skills I’m especially looking forward to watching Gavin Lilley’s stand up comedy show on deafPLUS Facebook page this Wednesday at 8pm!!

By far the most important thing for me to be able to understand speech is the clarity and pace of the speech itself, and the external surroundings.

When I met my husband in 2002 I couldn’t hear him at all. My hearing is much worse now but I can now hear him even when I’ve taken my aids out.

He’s adapted his speaking voice to living with me. Just raised the volume slightly and slowed it down. He’s still a southerner ! -so we do still have misunderstandings – but mostly we do ok.

This is really what Deaf Awareness Week is all about. Getting the message out to people about how they can help deaf people to communicate and be part of everyday activities.

Whether it’s at work or with the family there are some simple things everyone can do- you can find out more on our websites – deafplus.org and our recently launched BSL advice hub at deafplus.info.

DeafPlus has been providing support to people with hearing loss for almost 50 years. In 2015 we launched our award-winning BSL advice line, so we can now help people across the UK, and deafplus.info builds significantly upon that achievement.

Perhaps you or someone you know is starting to think they might be losing their hearing. It is a shock and it is upsetting whatever your age.

It can be isolating and frightening.

The first step is to have a test. You can do this online or by phone at first if you like. At the moment you’ll have to wait to see an audiologist until the lockdown is over.

So that gives you a little while to think about it. Talk to people about it and prepare yourself. Why not talk to one of the DeafPlus advisers?

If this has made you realise you’re struggling, in whatever way, we’re here to help.

Stay safe.

Sandra became deaf 20 years ago.  After taking early retirement from a career in Local Government, Sandra wanted to give back and help support deaf people.  Sandra comes with a wealth of experience of being a Senior Manager, and it is these skills that make her an ideal Chair  of deafPLUS – a role that involves management and oversight across an entire organisation. 

Sandra is passionate about breaking down the barriers that many deaf people face in accessing employment, navigating the benefits system, accessing housing, higher education, social services and all the vital ingredients of life including social activities such as theatre and cinema, sports and other leisure activities. Sandra is proud to play her part in supporting deafPLUS’s work nationally.


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