The DVSA introduces first of its kind government service for BSL users taking theory tests (BSL)

The DVSA (Driving and Vehicle Standards Agency) has integrated a British Sign Language (BSL) translation tool, Signly, for theory test bookings, aiming to improve accessibility and boost independence for learners.

DVSA is the first government service to introduce a BSL translation service directly within websites. This is the latest innovation by DVSA to make booking a theory test more accessible.

The integration, in collaboration with Government Digital Services (GDS) and Kainos, translates written text into sign language. It aims to support the estimated 151,000 BSL speakers in the UK.

This is a first for any government service and is the latest ongoing innovation to make booking a theory test more accessible.

Robert Davies, DVSA Theory Test Digital Service Owner, said:

“DVSA’s priority is to ensure the theory test is accessible to everyone – we want learners to have the confidence and support they need to succeed.

This work is a great example of collaboration and wouldn’t have been possible without the expertise of the deaf community, Government Digital Service, Kainos and Signly.

We will monitor and improve this tool with feedback from those who use it – and hope this will inspire other public services to rethink accessibility from the ground up.”

John Rogers, Disability Driving Instructors CEO and Founder, added:

“This is a really positive response from DVSA which will help improve communication with deaf applicants for theory tests.

The addition of a Signly BSL interpreter onto the online booking page helps explain what support is available, and helps with the application process.

We hope they keep the improvements coming and continue the good work that these organisations have started.”

The theory test is a rite of passage for learner drivers – with an estimated 2.5 million taking it every year.

Since the new theory test service was introduced in September 2021, DVSA has taken steps to improve accessibility, including:

• allowing extra time for candidates who require additional support.
• enabling users to scan identification documents online, rather than manually inputting information
• letting users upload and save medical evidence when making their booking
• issuing upload reminders to prompt users to provide any supporting documentation

DVSA already provides BSL videos on-screen in the test, and BSL interpreters are available for candidates to book.

Between April 2024 and March 2025, 1,128,178 theory tests were taken where extra support was provided. Of this, 1,832 were taken with BSL on-screen and 363 were taken with a BSL interpreter.

Matt Kirby, Signly CEO Designate, said:

“I am glad that the DVSA has teamed up with Signly to make the theory test more accessible for deaf drivers.

This partnership ensures that deaf individuals get the same level of support as hearing people during the test. It is a significant step towards full access and equality for everyone.”